PPVS Complete Facilities Management

Get in touch: Peterborough: +44 1733 244414 London: +44 20 4538 0835 Email: info@ppvs-fm.com

International Help Desk
email linkedin
Quote Contact

Case Study: Facilities Management Support for Hotel Chocolat

Client: Hotel Chocolat

Locations: 160 Operational Sites Across the UK

Service Offering: Facilities Support Services

Overview

Hotel Chocolat is a well known premium chocolate retailer with a strong presence across the UK high street. Operating stores nationwide, maintaining high standards of presentation, safety, and functionality is essential to delivering a consistent customer experience. PPVS supports Hotel Chocolat through the delivery of reactive and project based facilities services across its retail estate.

To date, PPVS has completed over 350 reactive and project based jobs, ensuring stores remain safe, compliant, and visually aligned with brand standards. In a premium retail environment, attention to detail and minimal disruption to trading are critical. PPVS delivers fast and effective solutions to maintain store performance and customer satisfaction.

Wide angle skyline view across the Lace Market area of Nottingham, England, UK

The Role of Facilities Management in Retail

Across multi site retail environments, facilities management supports:

 

  • Operational Continuity: Ensuring stores remain open and fully functional during trading hours.
  • Customer Experience: Maintaining clean, safe, and visually appealing retail spaces.
  • Compliance & Safety: Addressing health and safety risks quickly and effectively.
  • Brand Standards: Supporting a consistent and high quality store environment across all locations.
  • Consistent Standards: Ensuring every site meets Biffa’s operational and corporate standards across the UK.

Our Facilities Management Support

PPVS provides responsive support for maintenance issues logged across the estate, including:
>

  • General reactive maintenance and small works
  • Flooring, plumbing, and electrical repairs
  • Internal decoration and improvement works
  • Rapid response to health and safety issues

PPVS delivers smaller scale project works with the same level of quality and attention as larger schemes, including:
>

  • Decorative upgrades and store improvements
  • Flooring replacements and installations
  • Targeted works to enhance safety and store presentation

Project Scope & Delivery

PPVS has delivered over 350 reactive and project based works across Hotel Chocolat’s 160 UK stores, ensuring each site remains safe, compliant, and operational. Our objective has been to provide fast, reliable support while minimising disruption to store trading. Jobs are logged through an online portal, allowing our team to respond quickly and efficiently to maintenance issues.

A recent example includes the installation of anti static floor tiles at the London Bridge store, where a health and safety concern was identified. PPVS promptly arranged a site survey, submitted costings, and completed the works within a short timeframe. All works were carried out safely and left in a clean and tidy condition.

Across all projects, PPVS ensures strong coordination, attention to detail, and efficient delivery, recognising the importance of maintaining trading hours within the retail sector.

Results & Impact

PPVS continues to support Hotel Chocolat in maintaining high standards of safety, quality, and presentation across its UK store portfolio. Through responsive service and consistent delivery, we ensure stores remain compliant, operational, and aligned with the expectations of a premium retail brand.

Join Our Growing List of Amazing Clients

m group logo

Get in touch to see how we can help with your Facilities Management.

For general enquiries please fill out the form and our team will be back in touch. Or give us a call or email using the details below.

Peterborough:
+44 1733 244414
Connect with us:
email linkedin

Submit an enquiry